Frequently Asked Questions
Reservations
General
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Do I need a security deposit?
Reservations are only made once the full rental balance has been paid. A security hold of $300 is required over the phone or at the time of your rental. You can and will be billed for any damage and repairs caused by the operator.
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How do I know if my reservation went through?
If you checked out and were brought to a confirmation page, your reservation went through! To confirm, you should receive an email and a text confirmation once your reservation is booked with a link to our safety video and waivers. Please watch and fill out with all riders!!
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How do I pay for the entire booking?
The booking is paid for at the time of your reservation if you visit us in person or online when you book. This does not include your card hold in the case of damages.
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Do I need to sign waivers?
Yes, our waivers are to ensure customers are using safe riding practices and understand the risks that come with water sports. They are made available to sign in person and online.
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Policy for minors
All minors older than 16 years of age can accompany as a passanger of a user 18 and older.
Riders under 16 years old may only ride with a parent or legal guardian
Only riders over 10 years of age are permitted.
Parent or legal guardian must be present to sign waivers for any passenger under 18
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Do I need to watch the safety video?
Watching the safety video is a Jet Ski Indy requirement for your safety. Failure to do so will result in reservation termination.
You can find it in your customer portal along with the safety quiz in the text and email confirmation
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Can I cancel my reservation?
Reservations can be canceled for a partial Rrefund if Peek Protect is puchased when you book.
Reservations canceled within 24 hours of your rental time will forfeit your rental payment.
REFUNDS ARE NOT MANAGED BY JET SKI 502.
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Can I reschedule a rental booking
Yes! You can reschedule a booking using the confirmation email sent when the reservation was made. If no dates are available, that is reflective of our availability. Rescheduling/ cancellations close within 24 hours of your scheduled booking
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Privacy Policy
We respect your privacy. Your phone number will be used exclusively to send you messages you have opted to receive based on your explicit consent. We do not sell or share your personal information with third parties. You can opt out of receiving these messages at any time by replying STOP to any of our SMS communications.
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What can I bring?
-Sunscreen
-Water
-Drivers license
-A card to put on file for damage hold
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What should I not bring?
-Anything you don’t feel comfortable bringing can be left in your vehicle
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How early should I arrive for my booking?
Please arrive 15 minutes before your booking to allow time to go over additional safety training, paperwork, and to leave a card on file.
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What if I return my jet ski late?
Please allow time to return your jet ski(s) before your rental time ends. Late returns may result in additional charges.
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Requirements to Rent
Must be 18 or older with a valid drivers license
Must have a card on file damage hold
Must fill out all waivers
Must watch safety video and take safety quiz
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Passenger requirements
16 years and older may accompany as a passenger of an operator who is 18 years or older
Children 10 and older may accompany as a passenger with a parent or legal guardian 25 years or older
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Do I need to wear a life jacket?
Life jackets will be provided by Jet Ski Indy representatives. Must be worn at all times!
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Maximum number of riders
2 adults
1 adult and 1 child
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Where are you located?
We are located at:
1223 River Road Louisville, Kentucky 40222
Please park in either the turquoise or tan lot near Waterfront Park
Then walk toward the Amphitheater docks — you’ll find our check-in station set up right by the water